CPhT - Certified Pharmacy Technician Practice Questions: Pharmacy Information Systems Usage Domain

Published: June 12, 2025 | 5 min read

Test your CPhT - Certified Pharmacy Technician knowledge with 5 practice questions from the Pharmacy Information Systems Usage domain. Includes detailed explanations and answers.

CPhT - Certified Pharmacy Technician Practice Questions

Master the Pharmacy Information Systems Usage Domain

Test your knowledge in the Pharmacy Information Systems Usage domain with these 5 practice questions. Each question is designed to help you prepare for the CPhT - Certified Pharmacy Technician certification exam with detailed explanations to reinforce your learning.

Question 1

Which feature of pharmacy information systems helps reduce the risk of look-alike/sound-alike medication errors?

A) Error-prone alerts

B) Drug image confirmation

C) Random medication selection

D) Manual data entry

Show Answer & Explanation

Correct Answer: B

Explanation: Drug image confirmation allows pharmacy staff to visually verify the correct medication, reducing the risk of look-alike/sound-alike errors.

Question 2

Which of the following is the primary purpose of a pharmacy information system in a retail setting?

A) To improve customer satisfaction by speeding up checkout times

B) To manage employee schedules and payroll

C) To ensure accurate tracking and dispensing of medications

D) To provide free internet access to customers

Show Answer & Explanation

Correct Answer: C

Explanation: Pharmacy information systems are designed to manage and track medication dispensing, ensuring accuracy and safety in the pharmacy setting.

Question 3

Why is it important for pharmacy technicians to regularly update the software for pharmacy information systems?

A) To ensure compatibility with outdated operating systems

B) To avoid learning new features

C) To maintain software security and functionality

D) To increase system downtime

Show Answer & Explanation

Correct Answer: C

Explanation: Regular updates are necessary to maintain software security, functionality, and to integrate new features that improve efficiency.

Question 4

A patient presents a prescription for a medication that is not covered by their insurance plan. What should the pharmacy technician do to assist the patient?

A) Tell the patient to contact their insurance company.

B) Offer to process a prior authorization request.

C) Suggest an over-the-counter alternative.

D) Check if there is a generic version of the medication covered by the plan.

Show Answer & Explanation

Correct Answer: D

Explanation: CORRECT: Checking for a generic version can provide a cost-effective solution for the patient. OPTION A: While the patient can contact their insurance, the technician can offer more immediate assistance. OPTION B: Prior authorization may not be possible if the drug is not on the formulary. OPTION C: An OTC alternative may not be appropriate for prescription medications. OPTION D: A generic version could be covered and provide a similar therapeutic effect.

Question 5

A technician notices that a prescription label has incorrect patient information. What is the appropriate action?

A) Correct the label and proceed with dispensing.

B) Notify the pharmacist and correct the label under supervision.

C) Dispense the medication and inform the patient of the error.

D) Discard the medication and prepare a new one.

Show Answer & Explanation

Correct Answer: B

Explanation: CORRECT: Notifying the pharmacist and correcting the label under supervision ensures accuracy and compliance with pharmacy protocols. OPTION A: Correcting without supervision might lead to further errors. OPTION C: Dispensing with known errors is unsafe and unprofessional. OPTION D: Discarding without attempting correction could be wasteful if the medication itself is correct.

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About CPhT - Certified Pharmacy Technician Certification

The CPhT - Certified Pharmacy Technician certification validates your expertise in pharmacy information systems usage and other critical domains. Our comprehensive practice questions are carefully crafted to mirror the actual exam experience and help you identify knowledge gaps before test day.

Continue Your Preparation: Return to our main CPhT Study Guide for comprehensive exam preparation.