CPhT - Certified Pharmacy Technician Practice Questions: Pharmacy Quality Assurance Domain

Published: June 12, 2025 | 5 min read

Test your CPhT - Certified Pharmacy Technician knowledge with 5 practice questions from the Pharmacy Quality Assurance domain. Includes detailed explanations and answers.

CPhT - Certified Pharmacy Technician Practice Questions

Master the Pharmacy Quality Assurance Domain

Test your knowledge in the Pharmacy Quality Assurance domain with these 5 practice questions. Each question is designed to help you prepare for the CPhT - Certified Pharmacy Technician certification exam with detailed explanations to reinforce your learning.

Question 1

A patient complains about receiving the wrong medication. Upon investigation, you find that the error was due to a mix-up with a similarly named drug. What process could have prevented this error?

A) Using barcode scanning technology

B) Implementing a two-person verification system

C) Providing patient counseling at pickup

D) Storing medications in alphabetical order

Show Answer & Explanation

Correct Answer: A

Explanation: CORRECT: Barcode scanning verifies the correct medication is dispensed, reducing name confusion errors. OPTION A: Barcode scanning directly addresses dispensing accuracy. OPTION B: Two-person verification helps but is less efficient than technology. OPTION C: Counseling is important but does not prevent the initial error. OPTION D: Alphabetical storage does not address look-alike, sound-alike issues.

Question 2

A pharmacy technician notices a discrepancy in a controlled substance count. What should be the immediate action?

A) Ignore it if the discrepancy is small

B) Report the discrepancy to the pharmacist immediately

C) Adjust the count to match the records

D) Wait until the end of the day to report it

Show Answer & Explanation

Correct Answer: B

Explanation: CORRECT: Reporting immediately ensures proper investigation and compliance. OPTION A: Ignoring any discrepancy is inappropriate. OPTION B: Correct, as it ensures timely resolution. OPTION C: Adjusting without investigation is unsafe and non-compliant. OPTION D: Delaying reporting can complicate resolution.

Question 3

What is the primary goal of pharmacy quality assurance programs?

A) To increase pharmacy revenue.

B) To ensure patient safety and accuracy of medication dispensing.

C) To reduce workload for pharmacy staff.

D) To promote generic medication use.

Show Answer & Explanation

Correct Answer: B

Explanation: Pharmacy quality assurance programs are designed to ensure patient safety by minimizing errors and ensuring accurate and efficient medication dispensing.

Question 4

A pharmacy technician notices a recurring error in the prescription labeling process. What is an appropriate first step to address this quality issue?

A) Ignore the error if it seems insignificant.

B) Discuss the issue with the pharmacist to identify potential causes.

C) Document the error and wait for a manager to notice.

D) Change the labeling process based on personal judgment.

Show Answer & Explanation

Correct Answer: B

Explanation: Discussing the issue with the pharmacist to identify potential causes allows for a collaborative approach to find and implement solutions, thereby enhancing quality assurance in pharmacy operations.

Question 5

In a busy retail pharmacy, a technician is responsible for inventory management. Which of the following actions is most effective in preventing medication errors related to expired medications?

A) Conducting monthly inventory checks for expired medications.

B) Relying on the computer system to flag expired medications.

C) Checking expiration dates only when restocking shelves.

D) Removing expired medications from shelves immediately after they expire.

Show Answer & Explanation

Correct Answer: A

Explanation: CORRECT: Conducting regular inventory checks ensures expired medications are identified and removed proactively. OPTION A: This is correct because regular checks help prevent expired medications from being dispensed. OPTION B: While computer systems can assist, they should not be the sole method relied upon. OPTION C: Checking only during restocking may not be frequent enough to catch all expired items. OPTION D: Waiting until medications have expired to remove them is reactive rather than proactive.

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About CPhT - Certified Pharmacy Technician Certification

The CPhT - Certified Pharmacy Technician certification validates your expertise in pharmacy quality assurance and other critical domains. Our comprehensive practice questions are carefully crafted to mirror the actual exam experience and help you identify knowledge gaps before test day.

Continue Your Preparation: Return to our main CPhT Study Guide for comprehensive exam preparation.