CISA Practice Questions: Information Systems Operations and Business Resilience Domain

Correct Answer: undefined

Explanation: The correct answer is A. The speed of incident detection and response is crucial for minimizing the impact of incidents on business operations, which is a key component of business resilience. Option B is important for ensuring effective execution of the plan but is secondary to the speed of response. Option C is relevant for preparedness but does not directly impact the immediate effectiveness of incident management. Option D, while important for budgeting, does not directly affect the primary goal of quickly managing incidents.

Correct Answer: undefined

Explanation: The IS auditor should focus on the reduction in incident resolution time (Option C) to evaluate the effectiveness of the ITSM tool. This metric directly reflects the tool's impact on improving the incident management process. While cost savings (Option A), system integration (Option B), and user satisfaction (Option D) are relevant, the primary goal of an ITSM tool in incident management is to reduce resolution time, which directly affects service quality and business resilience.

Correct Answer: undefined

Explanation: The communication protocols during an incident (Option C) are the most critical element to evaluate for ensuring the IRP's effectiveness. Effective communication is crucial during an incident to ensure timely response and coordination among involved parties. While the frequency of testing (Option A), completeness of the classification matrix (Option B), and alignment with standards (Option D) are important, communication protocols directly influence the plan's operational execution.

Correct Answer: undefined

Explanation: The primary concern is that the BCP may not align with current business processes and priorities (Option A). Business processes and priorities can change significantly over two years, and an outdated BCP may not effectively address the current needs of the organization. While compliance with regulatory requirements (Option B), recent testing (Option C), and updated contact information (Option D) are important, the alignment with business processes is crucial to ensure the BCP's effectiveness.

Correct Answer: undefined

Explanation: The correct answer is C. Without regular testing, the organization cannot ensure that the disaster recovery plan is effective and will work as intended in a real disaster. Option A is a valid concern but secondary to the effectiveness of the plan. Option B is important for maintaining a clear and actionable plan but does not directly impact the plan's effectiveness. Option D is relevant for governance but not as critical as testing the plan's effectiveness.

Correct Answer: undefined

Explanation: The correct answer is A. SLAs define the expected service levels and response times, which are crucial for ensuring business resilience. They also detail the provider's responsibilities in case of service disruptions. Option B, while useful for understanding potential risks related to employee turnover, is not directly related to resilience. Option C is important for long-term partnership viability but does not directly ensure operational resilience. Option D is relevant for compliance but does not directly address resilience in operations.

Correct Answer: undefined

Explanation: The most significant risk is the potential for system performance degradation and outages (B). Without a formal capacity management process, the organization may not be able to anticipate or respond to capacity issues, leading to performance problems and service disruptions. While unauthorized access (A), compliance issues (C), and higher costs (D) are concerns, they are not as directly impacted by capacity management.

Correct Answer: undefined

Explanation: Integrating the incident response process with the business continuity plan ensures that incidents are managed in a way that supports the overall resilience of the organization. While training, communication channels, and forensic tools are important, they are components of a broader strategy that should be aligned with business continuity objectives.

Correct Answer: undefined

Explanation: The company's redundancy and failover capabilities for critical systems are the most important aspect to evaluate, as they directly impact the ability to maintain service continuity during disruptions. Communication, testing, and compliance are important, but they support the primary goal of ensuring systems remain operational.

Correct Answer: undefined

Explanation: The most significant risk associated with inconsistent incident categorization is the inability to prioritize incidents effectively. Proper categorization is essential for determining the severity and priority of incidents, which directly impacts the response and resolution process. While inaccurate trend reporting and compliance issues are concerns, prioritization is critical for effective incident management.